Summary of our general terms and conditions

The general terms and conditions give you an overview of our services on Gobyeurope.com (further as “the trader“). Our offers are aimed exclusively at consumers making purchases for private purposes. We offer you a personalised shopping and service experience.

1. Conclusion of contract:

By placing an order on the Gobyeurope.com website, you declare that you are acting exclusively for private purposes. Your contractual partner is Gobyeurope.com. The contract shall take effect when you click on the purchase button and receive the order confirmation. We reserve the right to refuse or cancel orders generated by automated programs or third-party services.

2. Prices, shipping costs and delivery conditions:

Prices indicated at the time of the order are final prices and include the applicable VAT. Gobyeurope.com shall bear the shipping costs, unless specific shipping methods, for example express delivery, are specified in the order. Additional shipping costs may be incurred for orders below the minimum order value. You will be informed of the amount before placing the order and will receive further information on this in the detailed general terms and conditions.

3. Various payment methods:

Various payment options are offered, for example advance payment, credit card, invoice or PayPal. The actual payment methods available at the specific time of ordering may vary and you will be informed of the specific payment methods offered before placing the order.

4. Using vouchers:

Promotional vouchers that are issued as part of advertising campaigns or gift vouchers that are purchased can also be redeemed during the order process. The respective voucher conditions shall apply.

5. Right of cancellation:

As a consumer, you have a statutory right of cancellation. This means that you can cancel this online contract within 30 days of receiving the goods without giving reasons by 1.) informing us (e.g. by email or post) that you no longer want uphold the contract and 2.) returning your order to us. All other information on cancellation can be found in the general terms and conditions.

6. Voluntary right of return:

We offer you a voluntary additional right of return, which we grant you voluntarily and independently of the 30-day right of cancellation. Your statutory right of cancellation remains unaffected by this. Further information on the conditions and extent of the voluntary right of return can be found in the general terms and conditions.

7. Refunds:

Any refunds will be made automatically using the original payment method, unless you expressly agree to another method.

8. Customer service:

Please refer to our Contacts page or reach us directly at customerfirst@gobyeurope.com if you have any questions.

9. Potential complaints:

We have a reporting and complaints procedure to review potentially unlawful content. You have various legal remedies available if you do not agree with our decision.

10. Miscellaneous:

The statutory warranty rights to which you are entitled apply. Further information on this can be found in the general terms and conditions.

 

Contents:

Part I. GENERAL AND ADDITIONAL TERMS AND CONDITIONS

Part II. GENERAL TERMS AND CONDITIONS FOR TRADE-INS

Part I.

If the provisions of Part I conflict with those of Part II (General Terms and Conditions for Trade-ins), the provisions of Part I shall apply, unless a provision from Part II is more favourable to the consumer.

GENERAL AND ADDITIONAL TERMS AND CONDITIONS

The above additional Terms and Conditions are copyrighted intellectual property. Any and all use by third parties – even in the form of excerpts – for commercial purposes in offers of goods and/or services is prohibited. Any conduct in breach of this provision shall be prosecuted

Contents:

• Article 1. Definitions
• Article 2. Details of the trader
• Article 3. Scope
• Article 4. The offer
• Article 5. The agreement
• Article 6. Right of withdrawal
• Article 7. Obligations on the consumer during the withdrawal period
• Article 8. Exercise of the right of withdrawal by the consumer and associated costs
• Article 9. Obligations on the trader in cases of withdrawal
• Article 10. Exclusion of the right of withdrawal
• Article 11. Price
• Article 12. Compliance and additional warranty
• Article 13. Delivery and performance
• Article 14. Complaints procedure


 

1. Definitions

In these terms and conditions, the following definitions apply:
1. Agreement: an agreement in which the consumer acquires products, digital content and/or services on our website supplied Gobyeurope.com.
2. Withdrawal period: the period in which the consumer can exercise the right of withdrawal
3. Consumer: any natural person who acts for purposes which are outside their trade, business, craft or profession
4. Day: calendar day
5. Digital content: data produced and supplied in digital form
6. Continuing performance contract: an agreement for the regular provision of goods, services and/or digital content for a specific period of time
7. Durable medium: any facility, including email, that allows the consumer to store information personally addressed to them in a way that enables future consultation or use for a period determined based on the intended purpose of the information, as well as unaltered reproduction of the stored information
8. Right of withdrawal: the consumer’s option to cancel the distance contract within the withdrawal period

 

Article 2. Details of the trader

Trader name: Gobyeurope.com is operated by Fashion House Prague, s.r.o.
Registered office and visitation address:
Vysehradska 423/27
128 00 Prague, Czech Republic, Europe
Hours: 09:00 to 17:00, 5 days a week
VAT ID number: CZ24276278

Article 3. Scope

1. These general terms and conditions apply to any and all offers of the trader and to any and all distance contracts arising between the trader and the consumer.
2. Before the distance contract is concluded, the text of these general terms and conditions shall be made available to the consumer. If this is not reasonably possible, then before conclusion of the distance contract, the consumer shall be informed that the general terms and conditions are available from the trader for inspection and shall be sent as quickly as possible and free of charge on request from the consumer.
3. If the distance contract is concluded electronically, then contrary to the preceding paragraph, before conclusion of the distance contract the text of these general terms and conditions shall be provided to the consumer electronically in a way that allows the consumer to store them easily on a durable medium. If this is not reasonably possible, then before conclusion of the distance contract, the consumer shall be informed of where to access the general terms and conditions electronically and that they shall be sent electronically or by another method, and free of charge, on request from the consumer.
4. If any special product or service conditions apply in addition to these general terms and conditions, paragraphs 2 and 3 shall apply accordingly and in the event of conflicting provisions, the consumer shall always be entitled to invoke the applicable provision that is more favourable to the consumer.

Article 4. The offer

1. If an offer has a limited period of validity or is subject to specific conditions, the offer shall expressly state this.
2. The offer shall include a complete and accurate description of the products, digital content and/or services offered. The description shall be of adequate detail to enable the consumer to assess the offer properly. If the trader uses images, these shall be faithful depictions of the products, digital content and/or services offered. Any obvious errors or mistakes in the offer shall not be binding on the trader.
3. Every offer shall contain adequate information so the rights and obligations associated with acceptance of the offer are clear to the consumer.

Article 5. The agreement

1. Barring the provisions of paragraph 4, the agreement is concluded when the consumer accepts the offer and meets the associated conditions.
2. If the consumer accepts the offer electronically, the trader shall immediately send electronic confirmation of receipt of this offer acceptance. Until the trader confirms receipt of this acceptance, the consumer shall be entitled to cancel the agreement.
3. If the agreement is concluded electronically, the trader shall take appropriate technical and organisational measures to protect the electronic transfer of data and ensure a secure online environment. If the consumer can pay electronically, the trader shall take the appropriate security measures.
4. The trader shall be entitled, within the framework of the law, to gather information on the capacity of the consumer to meet their payment obligations, as well as on the facts and circumstances of interest to responsible conclusion of the distance contract. If this investigation uncovers grounds for the trader not to enter into the agreement, the trader shall be entitled to refuse an order or request or make it subject to special conditions, with indication of the reasons why.
5. At the time delivery of the product, service or digital content, the trader shall provide the consumer with the following, in writing or in an accessible way that enables the consumer to store it on a durable medium:
a) the visitation address of the office of the trader where the consumer can submit complaints;
b) the conditions on and method for exercise of the right of withdrawal by the consumer, or a clear notice that the right of withdrawal does not apply;
c) information on warranties and the available after-sales service;
d) the price, including all taxes, of the product, service or digital content; where applicable, the delivery costs; and the method of payment or delivery or the method of performance of the distance contract;
e) the requirements on cancellation of the agreement if it has a term of over one year or has an indefinite term;
f) if the consumer has a right of withdrawal, the model withdrawal form.
6. In the case of a continuing performance contract, the provision in the preceding paragraph only applies to the initial delivery.

Article 6. Right of withdrawal

For products:
1. The consumer may cancel an agreement for the purchase of a product during a 14-day withdrawal period, without indicating the reasons why. The trader may ask the consumer their reason(s) for withdrawal, but cannot require them to provide these reason(s).
 

Article 7. Obligations on the consumer during the withdrawal period

1. The consumer shall treat the product and packaging with care during the withdrawal period. They shall only unpackage or use the product to the extent necessary to establish its nature, characteristics and functioning. The basic principle here is that the consumer is only permitted to use and inspect the product as would be permitted in a shop.
2. The consumer is only liable for depreciation of the product due to handling the product beyond what is permitted in paragraph 1.
3. The consumer is not liable for depreciation of the product if the trader failed to provide the consumer with all statutory information on the right of withdrawal before or during conclusion of the agreement.

Article 8. Exercise of the right of withdrawal by the consumer and associated costs

1. If the consumer uses their right of withdrawal, they shall report this to the trader within the withdrawal period using the model withdrawal form or by another unambiguous method.
2. The consumer shall send the product back or hand it over to the trader (or an authorised representative of the trader) as quickly as possible, and in any case within the timeframe set out in Article 6, from the day after the notification referred to in paragraph 1. This is not necessary if the trader offers to pick up the product. In any case, the consumer shall be deemed to have observed the return period if they send the product back before the end of the withdrawal period.
3. The consumer shall send the product back with all the accessories it came with, where reasonably possible in its original condition and packaging, and in accordance with the clear and reasonable instructions from the trader.
4. The consumer bears the risk and the burden of proof for proper and timely exercise of the right of withdrawal.
5. The consumer shall cover the direct costs of return shipment of the product. If the trader has not informed the consumer that the latter must cover these costs or if the trader offers to cover these costs, the consumer shall not be required to cover the costs of return shipment.
6. If the consumer withdraws after first expressly requesting the start of the performance of the service or the supply of gas, water or electricity that has not been made ready for sale in a limited volume or specified quantity, during the withdrawal period, the consumer shall owe the trader an amount prorated to the portion of the obligation that the trader had performed by the time of withdrawal, in comparison to full performance of the obligation.
 

Article 9. Obligations on the trader in cases of withdrawal

1. If the trader enables electronic notice of withdrawal from the consumer, the trader shall send an immediate confirmation of receipt of this notice.
2. The trader shall refund all payments from the consumer, including any delivery costs that the trader charged for the returned product, immediately, and in any case within 14 days after the day on which the returned item is received by the trader.   Unless the trader offers to pick up the product, the trader may withhold the refund until receipt of the product or until the consumer demonstrates return shipment of the product, whichever occurs first.
3. For the refund, the trader shall use the same payment method that the consumer used, unless the consumer agrees to another method. The refund shall be free of charge to the consumer.
4. If the consumer opts for a method of delivery that is more expensive than the cheapest standard delivery method, the trader shall not be required to repay the additional costs for the more expensive method.

Article 10. Exclusion of the right of withdrawal

The trader may exclude the products and services from the right of withdrawal, but only if the trader indicates this clearly in the offer, and in any case in a timely manner before conclusion of the agreement:
 

Article 11. Price

1. During the period of validity indicated in the offer, the prices of the products and/or services offered shall not increase, barring changes in prices due to changes in VAT rates.
2. Contrary to the preceding paragraph, the trader may offer variable prices for products or services whose price is dependent on fluctuations in the financial market which cannot be controlled by the trader. The offer shall indicate this dependence on fluctuations and the fact that any prices quoted are merely reference prices.
3. Price increases within 3 months after conclusion of the agreement are only permitted if they are due to statutory rules or regulations.
4. Price increases from 3 months after conclusion of the agreement are only permitted if the trader has stipulated this and: a) the price increase is due to statutory rules or regulations; or b) the consumer is entitled to cancel the agreement from the day on which the price increase takes effect.
5. The prices given in the product or service offer are inclusive of VAT.

Article 12. Compliance and additional warranty

1. The trader guarantees that the products and/or services are in accordance with the agreement, the specifications in the offer, the reasonable requirements of suitability and/or usability and the provisions of the law and/or government regulations applicable on the date of conclusion of the agreement. Where such is agreed, the trader also guarantees that the product is suitable for use beyond its normal use.
2. Any additional warranty extended by the trader, their supplier, manufacturer or importer shall never limit the statutory rights and claims that the consumer may assert against the trader under the agreement if the trader fails to perform their part of the agreement in full.
3. Here, ‘additional warranty’ means any obligation on the trader, their supplier, manufacturer, importer or producer that grants specific rights or claims to the consumer that go beyond the statutory obligations on the trader in the event of failure to perform their part of the agreement in full.

Article 13. Delivery and performance

1. The trader shall take the utmost care in the acceptance and performance of orders for products and in assessing requests for services.
2. The delivery address shall be the address that the consumer indicates to the trader.
3. In accordance with the relevant provisions of Article 4 of these general terms and conditions, the trader shall process accepted orders with due speed, and in any case within 30 days, unless a different delivery timeframe is agreed. If the delivery incurs a delay, or if an order cannot be processed in full, the consumer shall be notified of this within 30 days after order placement. In such cases, the consumer is entitled to cancel the agreement at no charge and receive any applicable compensation for damages.
4. After cancellation as per the preceding paragraph, the trader shall immediately refund the amount paid by the consumer.
5. The trader bears the risk of product damage and/or loss until the time of delivery to the consumer or to a designated representative made known to the trader in advance, unless expressly agreed otherwise.

 

Article 14. Complaints procedure

1. The trader shall have a well-publicised complaints procedure and shall process complaints in accordance with this procedure.
2. Complaints on the performance of the agreement must be submitted to the trader with clear and complete descriptions in a timely manner after the consumer notices the shortcomings.
3. The trader shall respond to submitted complaints within 14 days after the date of receipt. If a complaint is expected to take longer to process than this, the trader shall respond within the 14-day period with a confirmation of receipt and indication of when the consumer can expect a more detailed response.
4. The consumer shall give the trader at least 4 weeks to resolve the complaint in mutual consultation. After this timeframe, it constitutes a dispute that is eligible for the disputes procedure.

 

GENERAL AND ADDITIONAL TERMS AND CONDITIONS

 

Additional general terms and conditions (GTCs) for orders through www.Gobyeurope.com.

Please find below our general terms and conditions that cover all services provided on Gobyeurope.com. It offers you a personalised shopping and service experience tailored to your needs and interests. On Gobyeurope.com we sell Gobyeurope.com  articles only.

The offers on our www.Gobyeurope.com website are intended exclusively for consumers whose purchases are for purposes that cannot be attributed to their commercial or professional activities.

 

1. CONCLUSION OF AN AGREEMENT AND DELIVERY

1.1 By submitting your order you declare that you are acting for exclusively private purposes.
1.2 For orders of Gobyeurope.com articles, your contractual partner is Fashion House Prague, s.r.o., with registered seat at Vysehradska 423/27, Prague 2, 128 00, Czech Republic. VAT ID CZ24276278.

1.3 By clicking the ‘Buy now‘ button, you place a binding order for the articles in your shopping cart. We will send you an email confirmation of receipt of your order immediately after you submit it. Receipt of the order confirmation establishes a binding purchase agreement. Please bear in mind that in cases of payment in advance (reservation), the product ordered will only be delivered after the full amount, including shipping costs, is credited to our account. For this reason, please transfer the purchase price immediately after receipt of the order confirmation, and in any case within 1 day after receipt of the order confirmation.
1.4 You hereby consent to the transfer of the vendor’s claims for payment of the purchase price to third parties, in particular Stipe LTD, Paypal LTD and Gopay Czech.
1.5 We will process the accepted orders with due speed, and in any case within 30 days, unless a different delivery timeframe is agreed upon. If the delivery incurs a delay, or if an order cannot be processed in full, you shall be notified of this within 30 days after order placement. In such cases, you are entitled to cancel the agreement at no charge and to receive any applicable compensation for damages. After cancellation as per the preceding paragraph, we shall immediately refund the amount you paid.
1.6 We bear the risk of product damage and/or loss until the time of delivery to you or to your designated representative made known to us in advance, unless expressly agreed otherwise. We deliver within the whole EU. If timeframes are cited in working days, this means all days from Monday to Friday, except for statutory public holidays. Gobyeurope.com articles can only be ordered and delivered if they are in stock. The website indicates whether an article is still in stock.
1.7 We reserve the right to refuse or cancel an order if it was placed using software, a robot, crawler, spider or any automated system, scripted behaviour or external services to place an order on your behalf.
1.8 We hereby reserve the right to exclude customers with conspicuously high (and unusual) product return behaviour from further purchases for a period of up to 12 months. This shall apply, in particular, to repeated, disproportionately high numbers of returns (or instances of return behaviour considered to be ‘abusive’) that do not correspond to normal buyer behaviour.

2. PRICES, SHIPPING COSTS

2.1 The prices in effect at the time of order placement shall apply. The indicated prices are final. This means they include any statutory VAT applicable at that time. Until payment of the purchase price in full, the products remain our property or the property of the relevant Gobyeurope.com.
 

3. PAYMENT

3.1 We normally offer the following methods of payment: payment in advance, credit card, on account, and Paypal. For all orders, we reserve the right not to offer certain methods of payment and to defer to other methods of payment. Please bear in mind that we only accept payments from accounts within the European Union (EU). You must cover any costs of a monetary transaction.
3.2 For purchases by credit card, your credit card will be charged when the order is shipped.
 

4. COUPONS AND THEIR REDEMPTION

4.1 Coupons are like gift certificates that you cannot purchase, but which are issued as part of promotional campaigns and have a limited period of validity.
4.2 Coupons must be redeemed within the indicated timeframe and may only be redeemed one time for an order. Coupon campaigns may exclude certain brands. Coupons cannot be used to purchase gift certificates. Please bear in mind that the coupons may be subject to a minimum order value.
4.3 The value of your order must be at least equal to the amount of the coupon. You may pay the remainder of the order value using one of the available payment methods. The value of the coupon shall not be paid out in cash and shall not accrue interest. The value of the coupon shall not be repaid if you return some or all of the goods.
4.4 Coupons can only be redeemed at the end of the ordering process. You cannot redeem them after order placement. You cannot transfer a coupon to a third party. You cannot use multiple coupons in combination, unless we have agreed otherwise.
4.5 If you redeemed a coupon with your purchase, we reserve the right to charge you the original price of the goods you purchase if, due to product return, the total value of the order ends up being less than the value of the coupon or ends up not meeting the conditions.

 

5. STATUTORY RIGHT OF WITHDRAWAL ON PURCHASES OF GOBYEUROPE.COM ARTICLES

WITH THE PURCHASE OF GOBYEUROPE.COM ARTICLES, YOU HAVE A STATUTORY RIGHT OF WITHDRAWAL

We want to inform you in advance that when returning goods, you shold follow our Delivery and Returns terms (footer of the webpage).

RIGHT OF WITHDRAWAL

You have the right to withdraw from the agreement within 14 days without indicating the reasons why. The withdrawal period expires 14 days after the first day, which is the day when you, or a third party that you have designated, other than the carrier, acquire or acquires physical possession of the last product. To exercise your right of withdrawal, you must inform Gobyeurope.com, email: customerfirst@gobyeurope.com of your decision to withdraw from the agreement by means of an unambiguous statement (e.g. in writing by post, fax or email). You may use the attached model withdrawal form, but this is not required. To observe the withdrawal period, it will suffice to send notice that you will exercise your right of withdrawal before the end of the withdrawal period. Consequences of withdrawal If you withdraw from the agreement, you will receive refunds from us for all payments that you have made up to that time, including delivery costs (except for any additional costs if you opt for delivery by a means other than the standard, cheapest delivery option that we offer), immediately, and in any case by no later than 14 days after we receive the goods back on our warehouse.  We will repay you using the same method of payment that you used for the original transaction, unless you expressly agree to another method. In any case, you will not be charged any fees for this refund. We may withhold refunds until we receive the goods back from you, or until you have demonstrated that you have sent the goods back, whichever occurs first. You must send back or hand over the goods immediately. For specific return address in your country – please see section ‘Delivery and Returns‘ in the footer of our webpage, where are the details for particular EU countries. You are on time if you send the goods back before the end of the 14-day period. In majority of EU countries,the buyer have to cover the costs of return shipment. You are only liable for depreciation on goods that is due to their use in excess of what is necessary to establish their nature, characteristics and functioning.

 

6. VOLUNTARY RIGHT OF RETURN UP TO 30 DAYS AFTER RECEIPT OF THE PRODUCT

6.1 In addition to your statutory right of withdrawal, we also offer you a voluntary right of return for a total of 30 days after receipt of the product. You can use this voluntary right of return to cancel the agreement after the end of the 14-day withdrawal period (see ‘right of withdrawal’ above) by sending the product back to us within 30 days after you receive it (starting on the day after receipt of the product), to the address specified in section ‘Delivery and Payment‘ in the footer of Gobyeurope.com webpage.

6.2 The right of cancellation does not apply in cases of sealed products that are unsuitable for return due to health or hygiene concerns or that were unsealed after delivery.
6.3 To send back a Gobyeurope.com article, you have to cover the shipping costs of the return shipment if not stated otherwise. If you experience any issues please contact us at customerfirst@gobyeurope.com.  
6.4  Wherever reasonably possible, please return the product using only its original packaging.
 

7. REFUNDS

We issue all refunds automatically to the account you used to pay us, unless you expressly agree to another method. For payments on account or in advance, we credit the amount back to the account from which we received it. If you paid by Paypal or credit card, the refund is issued to the associated Paypal or credit card account. If you used a gift certificate with your purchase, we will credit the relevant amount back to your gift certificate.

If you choose a “gift card” for your refund and return different item(s) from the same order instead of those listed in the online return registration, we will adjust your balance to align with the value of the gift card. This means: Gobyeurope.com will assess whether you are entitled to an additional refund or if any payment is owed to us. The amount in excess of the gift card value will be transferred back to the original means of payment.

 

 

8. GOVERNING LAW AND FURTHER INFORMATION

8.1 All of our agreements are governed by Czech law.
8.2 These general terms and conditions are available at https://www.gobyeurope.com/terms-of-service/.

8.3 Products offered on www.gobyeurope.com are available to order only by persons who are at least 18 years old.
8.4 Each customer is permitted only one customer account with Gobyeurope.com. We reserve the right to delete multiple registrations from the same person.
8.5 You can also save your order details by downloading the general terms and conditions and using your browser function to save the information on the last page of the ordering process, or by waiting for the confirmation of receipt for your order, which we will also email to you after completion of your order. This confirmation also contains your order details and our general terms and conditions. You can easily print these out or save them with your email program.
 

Version: 01.01.2026